Shotlog Software Base Packages
License: Software + Installation + Support (1-year contract): 80.000€ + tax
- 1x Sitewide lifetime license for the Shotlog-Software (you keep the license after the contract expires)
- 1x Updates and bug fixes for the whole contract period
- 1x Provision of hardware (4x computers, 1x beamer, network) for one year (stays property of tacdev.eu)
- 1x Installation on-site world wide (maximum 1 week; also training of operators/IT personnel)
- 1x Email-Support for the whole duration
- 1x Telephone support: 12 support cases a year
Note: Failed hard- or software has to be exchanged through email support. This can take up to four weeks based on location and availability.
Extension: Additional 1-year support contract: 50.000€ + tax
- 1x Updates and bug fixes for the whole contract period
- 1x Provision of hardware (4x computers, 1x beamer, network) for one year (stays property of tacdev.eu)
- 1x On-site Maintenance if needed; world wide (maximum 1 week; also training of operators/IT personnel)
- 1x Email-Support for the whole duration
- 1x Telephone support: 12 support cases a year
- 1x Additional Off-site Support Package 2 Weeks
Note: Failed hard- or software has to be exchanged through email support. This can take up to four weeks based on location and availability.
Software Development
Additional On-Site Development Support Package (2 Weeks): 30.000€ + tax
- 2 weeks of (continuous) on-site live IT support by 1 senior developer (training, installation, development or running of IT system; average 10 hours a day)
- Software can be developed and integrated as instructed by the customer
- During the on-site support period any software or hardware failures will be fixed within 12 hours.
Additional On-Site Development Support Package (4 Weeks): 50.000€ + tax
- 4 weeks of (continuous) on-site live IT support by 1 senior developer (training, installation, development or running of IT system; average 10 hours a day)
- Software can be developed and integrated as instructed by the customer
- During the on-site support period any software or hardware failures will be fixed within 12 hours.
Additional Off-site Development Support Package (2 Weeks): 8.000€ + tax
- 2 weeks of off-site development support by 1 senior developer (integration, development; 10 hours a day)
- Time needed to complete feature or change will be estimated beforehand based on complexity.
Additional Off-site Development Support Package (4 Weeks): 14.000€ + tax
- 4 weeks of off-site development support by 1 senior developer (integration, development; 10 hours a day)
- Time needed to complete feature or change will be estimated beforehand based on complexity.
System Operators
Additional On-Site Operator Support Package (2 Weeks): 18.000€ + tax
- 2 weeks of (continuous) on-site support by 1 experienced operator (running of software; average 10 hours a day)
- Operators can not develop nor make changes to the software but can solve problems in close contact with the off-site developers.
- During the on-site support period any software or hardware failures will be fixed within 12 hours.
Additional On-Site Operator Support Package (4 Weeks): 30.000€ + tax
- 4 weeks of (continuous) on-site support by 1 experienced operator (running of software; average 10 hours a day)
- Operators can not develop nor make changes to the software but can solve problems in close contact with the off-site developers.
- During the on-site support period any software or hardware failures will be fixed within 12 hours.